Terms of Use for the “BROOM SERVICE” Website

Broom Service L.M Ltd., Company No. 515184208 (the “Company”), welcomes your choice to browse the website operated by it at: www.broomservice.co.il (the “Website”).

For convenience only, wherever these Terms refer to the “Website” – the intention is also to the App and to the Customer Portal, unless explicitly stated otherwise.
Likewise, the term “browsing the Website” also includes use of the App / Portal.

The Company provides premium-quality home cleaning and maintenance services, including (among others) cleaning services, laundry services, home-room service, hosting/hospitality services, organizing and arranging closets, and more (the “Services”). In addition, the Website offers the Company’s customers the option to log into a personal area that allows convenient access to view and receive information about the Services they purchased from the Company, and to perform certain actions via the system, including scheduling service appointments, tracking payments and more (the “System”).

On the Website you can find a wide variety of content and information relevant to the Services offered by the Company. You may also leave your contact details on the Website to be contacted by the Company and receive additional information (the “Content”).

“The App / Portal” – an online digital interface (web / mobile / application) for the Company’s customers which allows, among other things: viewing services, scheduling/updating visits, reporting faults/requests, viewing documents/invoices and uploading files.

1. Use of the Website, App and Customer Portal

  • These Terms of Use constitute a binding agreement between you, whether personally or on behalf of a corporation (“you”), and the Website regarding browsing and using the Website on any computer or communication device such as mobile phone, tablet and so forth. They also apply to use of the Website via the internet and via any other network or communication means, including access to the Website by phone, App or any other means. Please read these Terms carefully, as your browsing and actions on the Website indicate your agreement to the provisions of these Terms and Conditions (the “Terms”).
  • In the event of any conflict between these Terms and any translation into another language, the Hebrew version shall prevail for any legal matter, question of interpretation or otherwise.
  • The Website reserves the right to modify these Terms from time to time at its sole discretion and without prior notice. We will update changes to the Terms by updating the “Last Updated” date in the Terms, and you hereby waive any right to receive specific notice of such changes.
  • Browsing the Website is permitted at any age. However, any action and/or purchase made by a minor under the age of 18 requires the approval of a parent or legal guardian.
  • The Service is not intended for minors under the age of 18. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected information about a child – we will delete it without delay. A parent may contact us to request deletion via: [email protected].
  • The provisions of these Terms apply equally to all genders, and the use of male/female form is solely for convenience.

2. User Declarations

When browsing the Website, you represent and warrant that:
(1) your browsing and use of the Website are at your sole responsibility;
(2) the details you entered when leaving your information on the Website are true, current, accurate and complete;
(3) where necessary, you will update your details by contacting the Website;
(4) you have legal capacity and you agree to these Terms;
(5) you will not use the Website by automated or non-human means, whether via a BOT, script or any other method;
(6) you will not make any illegal use of the Website;
(7) your use of the Website will not violate any applicable law or regulation.

The Website may block or prevent any user from using the Website at its sole discretion. Without derogating from the above, the Website may block a user and/or deny access in any of the following cases:

  • If, when leaving details on the Website, incorrect details were intentionally provided;
  • If the Website was used to carry out, or attempt to carry out, an act which is illegal under the laws of the State of Israel, or appears on its face to be illegal, or to enable, facilitate, assist or encourage such an act;
  • If the Website was used in an attempt to compete with the Website;
  • If these Terms have been breached;
  • If any action was taken by a user which prevents others from browsing or continuing to use the Website in any way.

3. Intellectual Property

  • Unless explicitly stated otherwise, all copyrights and intellectual property rights in the Website, including designs, images, databases, software, code, audio, video, text (the “Content”), as well as logos, trademarks and the like (the “Marks”), are owned exclusively by the Website, or by a third party which has permitted the Website or granted it a license to lawfully use such Content or Marks, including the Website’s business partners.
  • The Content and Marks are provided “AS IS” for personal use only. Unless explicitly stated otherwise, you may not copy, distribute, publicly display, publicly perform, transmit to the public, modify, process, create derivative works from, sell or rent any part of the above, directly or indirectly, through or together with any third party, by any means or method, whether electronic, mechanical, optical, photographic, recording or any other, without prior written consent from the Website or the other rights holders, as applicable, and subject to the terms of such consent (if granted).
  • As long as you are permitted to browse the Website, the Website grants you a limited license to use it and to download or print a copy of any portion of the Content to which you have legitimate access, for your personal, non-commercial use only.

4. Registration to the Website

  • To perform certain actions on the Website, registration may be required, or login via a Google account and/or any other method determined by the Website at its sole discretion, including login via a code sent to the mobile phone as entered at registration. During registration the user will choose a personal password for logging into the personal area.
  • It is clarified that registration to the personal area is for the Company’s customers only, for the purpose of contacting the Company regarding receipt of services from the Company.
  • Opening an account requires providing accurate and up-to-date information. The Company may require identity verification (including OTP via SMS/email and additional verification where necessary).
  • The Company may suspend/cancel user access to the Website due to violation of the Terms, suspected security breach or misuse.
  • During registration, the user may be asked to provide personal details such as: first name, last name, phone number and a valid email address (as determined by the Company). Providing partial or incorrect details may prevent the use of the Service and may hinder contact where necessary. In case of change of details, they must be updated.
  • It is clarified that there is no legal obligation to provide the information; however, without providing it you will not be able to use the System or the personal area.
  • By registering to the System, you agree to keep your password confidential and confirm that: (1) your account is personal; (2) you are solely responsible for any action or use made via your account; (3) you will not allow any other person access to your account; (4) you will not distribute or transfer to others, by any means, the Content displayed in your account.
  • The Website reserves the right to change the username you chose or remove it if it determines that the username is inappropriate or offensive, at the Website’s sole discretion.
  • Provision of the Service is subject to the Website’s sole discretion. The Website shall not be liable for any delay or failure to provide the Service due to force majeure and/or technical failures and/or events beyond its control.
  • The Company reserves the right to cancel or freeze access to the System for any user who does not comply with these Terms.
  • It is clarified that the System is provided for convenience only. Using the System or the personal area does not constitute the Company’s consent to the requested action; such consent will only be given after review and approval by the Company.

5. Use of the Website

  • The use of the Website is for convenience only. Completing operational actions (such as scheduling/rescheduling a visit, opening a service ticket, uploading documents) is subject to the Company’s approval and internal control processes.
  • The user undertakes not to upload any illegal, offensive or rights-infringing content, or documents of third parties without authorization, or false/misleading information.
  • The user confirms that files uploaded (including images, documents, PDFs) are free of viruses/malicious code. The Company may block/delete dangerous or inappropriate files.
  • Message services: the user agrees to receive system messages, service alerts and operational reminders via email/SMS/WhatsApp or within the App (marketing messages can be opted out of; essential system messages cannot be removed).
  • It is clarified that proprietary rights in user-generated content remain with you. By uploading content, you grant the Company a non-exclusive, worldwide, royalty-free, sublicensable license to reproduce, store, process and use the content solely for the purpose of providing the services, operating/improving the System, legal compliance, control and security.
  • The user declares that they hold all rights in the content uploaded, and that its upload and the Company’s use of it under these Terms do not infringe any third-party rights.
  • For operating the services and the Portal, the Company uses, among others, CRM systems, accounting systems (for example ICount), and payment processors (for example ZCredit), as well as analytical/marketing tools (such as Google Analytics, Meta Pixel), as detailed in the Website’s Privacy Policy.
  • Providing details/payments/signatures via these integrations is also subject to the terms and policies of those providers, without derogating from the user’s responsibility for their actions.
  • The user agrees that documents, confirmations and notices delivered via the App and the Website – including digital signatures/electronic authentications – shall be deemed to have legal validity in accordance with applicable law (including the Electronic Signature Law, 2001), subject to identity verification and the Company’s procedures.
  • Copies of documents displayed in the Portal are for information only; the binding version is the one stored in the Company’s systems.
  • You may not grant others access to your account or share your permissions.
  • You may not perform data mining/scraping/reverse engineering/ circumvention of security or control mechanisms.
  • You may not use the Website for competing purposes, for advertising, or for systematic data collection without written approval.
  • The Company strives for high availability but does not guarantee continuous or error-free availability. There may be planned/unplanned downtime, updates, upgrades and backups.
  • The Company is not liable for loss of information caused by failures beyond its control; it is recommended to keep local copies of important documents uploaded by the user.
  • Use of the Website is subject to the Company’s Privacy Policy as updated from time to time on the Website. The Policy details the types of information collected, purposes of processing, sharing with service providers, retention period, data subject rights, security events and cookies/pixels.
  • The services, Website, App and Portal are provided “AS IS” and “AS AVAILABLE”. The Company does not guarantee fitness for specific needs, continuous availability, or error-free operation.
  • The user shall indemnify and hold the Company harmless against any damage/expense resulting from a breach of these Terms, infringement of third-party rights, or unlawful use of the System.

6. Prohibited Activities on the Website

You may use the Website only for the purposes for which it is intended. Use of the Website is allowed for private, personal purposes only, and not for commercial purposes unless specifically approved in writing by the Website.

As a user of the Website, you agree that you will not:

  • Retrieve data or other content from the Website to create or compile a collection, database or directory without prior written approval from the Website;
  • Make any use of the Website’s designs;
  • Make unauthorized use of the Website, including collecting email addresses etc. by electronic or other means for sending unsolicited emails or automated messages;
  • Bypass, disable or otherwise interfere with Website security, including using applications that prevent or restrict the use or copying of any Content;
  • Defraud or mislead the Website and/or its users;
  • Misuse the Website’s support services or submit false reports regarding use of the Website;
  • Use any automated system, such as scripts for sending comments or messages, or data mining, robots or similar data gathering and extraction tools;
  • Attempt to impersonate another person;
  • Use information obtained from the Website to harass, abuse or harm another person;
  • Use the Website as part of any effort to compete with the Website;
  • Decompile, decode or reverse engineer any part of the Website, its features or applications;
  • Harass, intimidate or threaten any of the Website’s employees or agents;
  • Remove any copyright or proprietary rights notices from any Content or Mark;
  • Copy or adapt the Website’s code or any part of it, including but not limited to Flash, PHP, HTML, JavaScript or other code;
  • Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses or other material, including spam, that interferes with use of the Website;
  • Perform any action that may harm or damage the Website, as determined at the Website’s sole discretion;
  • Use the Website in any manner that does not comply with law, regulations or case law.

Any use of the Website in violation of the above may result, among other things, in termination or suspension of your right to use the Website.

7. Third-Party Content

  • The Website may use links to other websites (“Third-Party Sites”) and may include articles, images, text, graphics, pictures, designs, music, sound, video, information, applications, software and other content or items belonging to or originating from Third-Party Sites (“Third-Party Content”). Third-Party Sites and Third-Party Content are not reviewed, monitored or checked by the Website, and the Website is not responsible for Third-Party Content posted through the Website, accessed from the Website, available via the Website or installed on it, including any content, opinions, reliability, privacy practices or other policies contained in Third-Party Sites or Third-Party Content. Use of or allowing use or installation of any Third-Party Sites or Third-Party Content does not imply approval or endorsement by us.
  • The Website assumes no responsibility for any purchase made from Third-Party Sites or from companies whose products/services are offered; such transactions are exclusively between you and the relevant third party.
  • The Website may receive payment from third parties for reviews and/or recommendations and/or critiques of products and/or services provided by such third parties.
  • The Website may receive compensation from third parties for advertising products and/or services on the Website and/or for collaborations with third parties, including for sales made via purchase links on Third-Party Sites.

8. Website Management

We reserve the right to:
(1) monitor violations of these Terms;
(2) take legal action against anyone who violates the law or these Terms, at the Website’s sole discretion, including, without limitation, reporting such user to law enforcement authorities;
(3) refuse, restrict access to, limit availability of, or disable (to the extent technologically feasible) any of your contributions to the Website or any part thereof, at the Website’s sole discretion and without limitation; and
(4) manage the Website in a way that protects its rights and property and facilitates proper functioning.

Privacy Protection, Data Security and Marketing Communications

The Company, Broom Service L.M Ltd. (the “Company”), places great importance on protecting the privacy of users of its services and acts in accordance with the Protection of Privacy Law, 1981, including Amendment 13, the Privacy Protection Regulations (Data Security), 2017, and any other applicable law in this field.

1. Types of Personal Data Collected

When using the Website, App, Portal and services, personal data about users is collected, stored and processed, including but not limited to:

A. Visitors to the Website / Contact Forms
When you leave details on the Website to receive information or a price quote, the following data is collected:

  • Full name
  • Phone number
  • Email address
  • Type of service requested

B. Existing Customers
In the course of actually providing the services, additional data is maintained, including:

  • Name, phone number, email address
  • Residential address and logistical information for scheduling
  • Details of services ordered, dates and times
  • Login details to the personal area on the Website/Portal/App
  • Payment method details, including storing credit-card details in the ZCredit system
  • Invoice, receipt and credit-note data stored in the Company’s accounting system (ICount)
  • Log of actions performed in the internal CRM system
  • Technical usage data on the Website and System (such as IP address, browser type, operating system and device information).

2. Purposes of Processing

Personal data is processed solely for the following legitimate purposes:

  • Providing services to the customer and scheduling appointments
  • Operating, managing and improving the Website, App, Portal and services
  • Identifying and verifying users in the personal area and managing permissions
  • Handling inquiries, managing payments and customer service
  • Maintaining an adequate level of security, preventing fraud and performing internal controls.

3. Sharing Data with Third Parties

The Company will not transfer personal data to third parties except in any of the following cases:

  1. For operating the services via service providers on its behalf (such as CRM systems, payment processors, ICount, ZCredit, delivery services and technical support);
  2. Where required by law, court order or instruction from a competent authority;
  3. Based on the explicit consent of the data subject.

Each external provider receives access to data only to the extent necessary to provide its services, and is contractually obligated to maintain confidentiality, data security, limited use and data deletion upon termination of the engagement, in accordance with Regulation 15 of the Privacy Protection Regulations.

Your use of third-party services (including ZCredit, ICount, WhatsApp, Google, Meta and others) is also subject to the terms of use and privacy policies of those third parties. The Company is not responsible for changes, failures, security or use of the data by such third parties, without derogating from its obligations under Israeli law.

4. Transfer of Data Abroad

Transfer of personal data outside Israel, if any, will be performed only in accordance with the Privacy Protection Regulations (Transfer of Data Abroad), 2001, subject to appropriate security measures and suitable undertakings from the recipient of the data.

5. Data Security Measures

The Company takes reasonable administrative, physical and technological measures, including:

  • Access control and permission management
  • Encryption of sensitive data (such as credit-card information)
  • Logging of access and periodic security testing
  • Documented work procedures
  • Monitoring and securing CRM, ZCredit and ICount systems

Where relevant, the Company acts in accordance with ISO/IEC 27001 and documented data-security procedures.

6. Data Subject Rights

A data subject is entitled, subject to law, to exercise their rights under the Protection of Privacy Law, including:

  • Request to review personal data held about them;
  • Request to correct or delete data;
  • Request to transfer data or limit its use.

Such requests may be sent to: [email protected], together with appropriate identification details.

7. Data Security Incident

In the event of a serious data security incident (such as unauthorized access, data leak or misuse), the Company will notify the data subject and the Privacy Protection Authority, where required, as soon as possible, and will act to investigate, address, remedy and prevent recurrence – in accordance with the law.

8. Retention Period

The Company retains personal data only as long as it is required for the purposes for which it was collected or to comply with legal requirements (including retention of accounting records). Thereafter, the Company will securely destroy or anonymize the data.

9. Account Closure

You may request account closure/data deletion in accordance with the law via: [email protected].
The Company may retain data required for legal compliance, fraud prevention and legal protection, for the minimum period required.

10. Analytical and Marketing Tools & Cookies

The Website, App and Portal use tools to analyze user activity and improve the user experience, including:

  • Google Analytics – to collect statistical information such as pages viewed, time on site, traffic source, device and browser type, etc.;
  • Meta Pixel – for targeted advertising on Facebook and Instagram, including conversion measurement and audience analysis.

These tools use cookies and similar technologies. Data is usually collected anonymously, without direct identification of the user, but may include IP address and browsing data.

On entering the Website, a cookies consent mechanism will be displayed. You can manage preferences (essential / analytical / marketing). Continued use after the cookie banner is shown constitutes consent to the selected settings. You can change your preference at any time via a “Cookie Settings” link (if available).

You can also opt out of Google Analytics using the official tool:
https://tools.google.com/dlpage/gaoptout

For service control and improvement, calls may be recorded and conversations (including WhatsApp) may be retained, all in accordance with the law and this Privacy Policy.

The Website and services are primarily intended for use in Israel. If you are visiting from countries with special regulations (e.g., EU/UK), it is clarified that data processing will be carried out in Israel and other countries in accordance with Israeli law, subject to appropriate transfer mechanisms as detailed in the Privacy Policy.

11. Marketing Communications (“Spam”)

Subject to your explicit consent, the Company may send you marketing messages (“Dvar Pirsomet” under section 30A of the Communications Law (Telecommunications and Broadcasting)), via any of the following: email, SMS, WhatsApp, push notifications or any other digital communication channel.

You may request to stop receiving marketing messages at any time by:

It is clarified that system and operational messages required for providing the services (such as order confirmations, scheduling updates, service reminders, notices of material changes in terms, etc.) cannot be unsubscribed from as long as the account is active and services are being provided.

12. Device Permissions

To provide the services, the Website may request permissions such as: access to notifications, files, camera or location – only for performing service functions. The user may revoke such permissions at any time via the device settings.

13. Infringement of Copyright

We respect the intellectual property rights of others. If you believe that information or content on the Website infringes proprietary rights belonging to you, please contact us using the details at the bottom of these Terms and we will endeavor to address your request as soon as possible.

14. Termination

These Terms remain in force while you use the Website. Without derogating from any other provision herein, the Website reserves the right to prevent any user from using the Website (including blocking certain IP addresses), for any reason whatsoever (without having to provide a reason), at its sole discretion, without prior notice and without liability for any damage resulting from such decision. The Website may also terminate your use of it and remove any Content or information you have posted, at any time and without prior warning.

15. Changes to the Website, Failures and Service Interruptions

  • The Website reserves the right to change or remove the Website’s Content from time to time for any reason, at its sole discretion and without prior notice. The Website is not obligated to update any information or Content on the Website.
  • The Website will not be liable to you or to any third party for any such modification, suspension or discontinuation of service.
  • The Website does not guarantee that its services will not be interrupted, will be provided regularly or without breaks, will be secure and error-free, or will be immune from unauthorized access to the Website’s computers, from damages, malfunctions, failures or faults – in hardware, software, communication lines and systems at the Website or any of its providers.

16. Jurisdiction

  • These Terms and use of the Website shall be governed solely by the laws of the State of Israel, without giving effect to conflict of laws principles.
  • The courts of the Tel-Aviv District shall have exclusive jurisdiction over any dispute arising from and/or related to these Terms and/or any legal disputes between you and the Website.

17. Accuracy / Technical and Other Corrections

  • The Website as a whole, including all information displayed on it, is offered to the public “as is”, and will be as accurate and correct as possible; however, the information may be incomplete or may contain technical or other errors. The Website reserves the right to correct such errors/inaccuracies and update information on the Website at any time and without prior notice.

18. Website Liability

  • Nothing in the information appearing on the Website shall be deemed a promise of any result and/or liability for how the services operate or for the information displayed on it. The Website shall not be liable for any direct or indirect damage caused to a user as a result of reliance on information appearing on the Website and/or on links to other sites and/or any internal or external information source and/or use of services and information presented.
  • The Website’s services will be provided only after a scoping call with the customer, during which the services and terms of engagement will be presented and the customer’s consent to receive the services will be obtained. Only the agreements reached between the parties shall be binding; any other representation or undertaking shall not be binding.
  • Images on the Website are for illustration purposes only. There may be differences in appearance, color, size, etc. between the product or service as shown on the Website and the product or service actually supplied. Typographical errors in the description of a product and/or service and/or its price shall not bind the Website.
  • The Website shall not be liable for any damage (direct or indirect), loss, distress or expenses that may be incurred by users and/or any third parties as a result of use of or reliance on any Content, information, data, representation, image, video, audio, advertisement, product, service etc. appearing on the Website. Any such reliance is at the user’s sole discretion and responsibility.
  • The Website shall in no event be liable for damage caused to a user as a result of contacting a business or professional advertised on the Website, or any of the Website’s business partners.
  • The Website recommends that users act with wisdom and caution, and carefully read the information presented, including information regarding the service itself, its description and suitability, as described below.
  • The Content on the Website is provided “AS IS”. It cannot be tailored to each person’s needs. Users shall have no claim, demand or complaint against the Website in respect of the characteristics of the Content, its capabilities, limitations and/or fitness to their needs.
  • Information and representations regarding services displayed on the Website that originate from the Website’s business partners and/or third parties whose services appear on the Website are under the sole responsibility of such partners/third parties; therefore, the Website bears no responsibility for such information and does not guarantee its accuracy.
  • The Website as a whole, including all information appearing on it, is offered to the public “as is” and will be as accurate and correct as possible; however, the information may be incomplete or contain technical or other errors.
  • Use of the Website shall be at each user’s full and sole responsibility. Any decision regarding the Content published on the Website is at the user’s sole responsibility.
  • The Website does not undertake that the Content and services published on the Website will be complete, correct, lawful or accurate, or will meet each user’s expectations and requirements. The Website shall bear no liability for any result arising from them or from use or reliance on them, including: (1) errors, mistakes and inaccuracies; (2) bodily or property damage of any kind resulting from use of the Website and/or its services; (3) interruptions to access to or from the Website; (4) any bug, virus, Trojan horses etc. that may be transmitted to the Website by any third party.

19. Accessibility

The Company strives to comply with accessibility principles and to make the service as accessible as possible to all users.

20. Miscellaneous

  • These Terms constitute the entire agreements and understandings regarding use of the Website. Failure to exercise or enforce any right or provision in these Terms shall not be deemed a waiver of such right or provision. The Website may assign all or part of its rights and/or obligations under these Terms to others.
  • If any provision of these Terms is held unenforceable or invalid for any reason, this shall not affect the legality, validity and enforceability of the remaining provisions.
  • The Company may update these Terms and policy documents from time to time. An updated version will be published on the Website/App and will enter into force on the date of publication or any other date specified in the notice.

21. Contact Us

The Website is committed to complying with the law and respects users’ rights to privacy and a good name. If you believe that any Content published on the Website harms you for any reason, please contact us using the details below and we will endeavor to handle your inquiry as soon as possible.

Contact details:
Address: Amal 11, Rosh Ha’ayin, Israel
Phone: 03-5257060
Email: [email protected]

Last update of these Terms: August 2025.